All Orders placed are dispatched within 48 hours of payment processing.
Orders are delivered within 48 hours unless you are advised otherwise.
Delivery charge on orders over 30kgs will be applied at the specific rate of delivery at that time
Delivery is carried out by first class courier
Delivery charge on orders to other countries may be higher, and will be informed in advance.
Special delivery instructions must be emailed to Finchmere prior to dispatch of order.
Orders cannot be cancelled after 2pm on the date of order
Orders cannot be changed or altered after 3pm daily on the date of order
2. Limitation of Liability and Warranties
4. Acceptance of Orders
5. Terms of Payment
8. VAT & Taxes
14. Credit Account Facilities
15. Extended Terms
1.1 “Seller” shall mean Finchmere or any person on of or with the authority of Finchmere. Finchmere is the trading name of Finchmere Office Equipment Ltd.
1.2 “Customer” shall mean the person or entity described as such on the invoices, application for credit, quotation, or any forms to which these terms and conditions apply, and shall mean any person acting on behalf of and with the authority of such person or entity.
1.3 “Goods” shall mean Goods supplied by the seller to the Customer and shall also mean any Services supplied. The Goods are as described on the invoices or
1.4 “Services” shall mean all services supplied by the Seller to the Customer and shall also mean the supply of Goods as previously defined.
1.5 “Price” shall mean the cost of the Goods as agreed between the Seller and the Customer.
2. Limitation of Liability and Warranties
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTUOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.
NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE. All DISPUTES ARISING OUT OF OR RELATING TO THE LIMITATION OF LIABILITY AND WARRANTIES SHALL BE GOVERNED BY THE LAWS OF NORTHERN IRELAND.
Finchmere cartridges are covered by a two-year guarantee from the date of purchase. If the customer experiences a faulty cartridge Finchmere during this period Finchmere will replace or refund the value of the product. The Customer must follow the returns procedures outlined in these terms and condition.
3.1 In compliance with EU Distance selling directive the Customer is entitled to a 7-day cooling off period. During this time the Customer is entitled to return the purchase to us as long as the Goods are not damaged or opened. If this is the case the Customer is then entitled to a refund minus the cost of shipping.
3.2 If the Customers wishes to return Goods believed to be faulty the customer must contact Finchmere via email or fax outlining the good(s) to be returned. An RMA (Return Merchandise Authorisation) number will be issued to the Customer. The customer must return the RMA number along with a copy of the delivery docket and the Goods to Finchmere within 5 working days of the issuing of the RMA number.
3.3 The Goods will be inspected by Finchmere. If the fault is not as a result of workmanship or parts Finchmere or is clearly as a result of misuse or damage by the customer a refund or replacement will not be issued. The Customer will be advised if such a determination is reached.
3.4 In the case of a faulty Good a replacement will be dispatched as standard to the Customer unless a refund is requested. Refunds will be issued in the same form as original payment was received.
4. Acceptance of Orders
4.1 Any Instructions received by the seller from the Customer for the supply of Goods and/or the Customers acceptance of Goods supplied by the seller shall constitute acceptance of the terms and conditions.
4.2 Finchmere will validate the Customers order and payment details before acceptance of any order. The Customer will receive an email confirmation on acceptance of the order.
4.3 Finchmere reserves the right to make further validation checks.
4.4 All orders are subject to availability. If the Goods ordered are unavailable the Customer will be offered an alternative or a refund.
4.5 Finchmere must be notified of any orders received in error within 5 working days of delivery or the customer will be liable for the value of the order.
5. Payment Terms.
5.1 Payment of Goods ordered will be processed through Finchmere secure online payment service unless agreed otherwise. If payment is being made by method other than Finchmere secure online payment service, payment is due on issuing of invoice unless agreed otherwise.
5.2 The date of order through Finchmere is regarded as the date of invoice of the order.
5.3 Credit account facilities maybe offered to Customers at the discretion of Finchmere.
6.1 All Orders placed are dispatched within 48 hours of payment processing. Orders are delivered with 48 hours unless you are advised otherwise. Delivery is carried out by first class courier. Special delivery instructions must be emailed to Finchmere at time of order.
6.2 The failure of the Seller to deliver the Goods does not allow the Customer or the Seller to treat the contract as cancelled.
6.3 The seller is not liable for any loss or damage suffered due to a deal in delivery or failure to deliver.
7.1 Finchmere reserves the right to change on any products without prior notification.
7.2 All prices quoted are exclusive of VAT unless stated otherwise.
7.3 Certain Goods maybe removed from sale on Finchmere without prior notification.
7.4 Prices are displayed in Sterling currency.
8.1 VAT is charged where appropriate.
8.2 VAT is charged at a standard rate of 20% in UK, or at the appropriate VAT rate according to the Dept of Finance and/or HM Revenue & Customs for the period with which invoices are issued.
8.3 If you are a VAT exempt organisation please notify Finchmere prior to ordering.
9. Risk and Title
9.1 Finchmere retain ownership on delivery of Goods all risk of goods passes to the Customer.
9.2 It is agreed between the Seller and the Customer that ownership remains with the Seller, Finchmere until all amounts owned for the goods have been received in full and cleared.
10.1 The Customer will not engage in the resale of Finchmere goods unless agreed otherwise between Seller and Customer.
11. Finchmere Website
11.1 The information on Finchmere is copyright of Finchmere. We continuously attempt to ensure the accuracy and correctness of the information Finchmere.
However, we offer no guarantees or warranties of any kind with regard to the accuracy, relevance, reliability or availability or information contained on Finchmere or of the website itself. The use of the website and the information it contains is at the users or customers own risk.
12.1 If the Customer defaults on the payment of due invoices an interest at a compound rate of 5% will be added to the overdue invoices.
12.2 The Customer is liable for all costs incurred by the seller in order to obtain payment on overdue invoices.
13.1 The terms and conditions herein and all contracts between Seller and Customer shall be governed by the laws of Northern Ireland.
13.2 The seller reserves the right to review and change the terms and conditions herein. The customer will be notified of any changes and the changes will be effective from date of notification.
14. Credit Account facilities, Days of Credit
14.1 End of month from date is invoice, is extended to the customer account.
14.2 Date of invoice is the date the order is placed with Finchmere for the goods.
Terms of Credit
14.3 Payment must be received by Finchmere on the last working day, end of month, date of invoice.
14.4 If payment is not received by the end of the month from date of invoice, the account will be placed on hold until payment in full has been received by Finchmere. No orders will be accepted by Finchmere while payment is due.
14.5 It is the customers responsibility to inform Finchmere should there be any dispute due to amounts owing on the account before the account is due for payment.
14.6 It is the customers responsibility to ensure they have an up to date statement of account and all invoices relating to the account from Finchmere.
Default & Consequences of Default
14.7 Interest on overdue invoices shall accrue from the date when payment becomes due daily until the date of payment at a rate of 2.5% per calendar month and such interest shall compound monthly at such a rate after as well as before any judgement.
14.8 If the customer defaults in payment of any invoice when due, the customer shall indemnify the seller from and against all cost and disbursements incurred by the seller in pursuing the debt including legal costs on a solicitor and own client basis and seller’s collection agency costs.
14.9 Without prejudice to any other remedies the seller may have, if at any time the customer is in breach of any obligation (including those relating to payment), the seller may suspend or terminate the supply of goods to the customer and any of its other obligations under the terms and conditions. The seller will not be liable to the customer for any loss or damage the customer suffers because the seller exercised its rights under this clause.
14.10 If any account remains overdue after thirty (30) days then an amount of the greater of £17.00 or 10.00% of the amount overdue (up to a maximum of £200.00) shall be levied for administration fees which sum shall become immediately due and payable.
14.11 Finchmere is given authorization by either signing of this document or accepting of goods and or invoices, irrevocable authority to deduct outstanding unpaid amounts from the customer’s credit/debit card, which was supplied on previous purchases/transactions with/to Finchmere. Without prejudice to the seller’s other remedies at law the seller shall be entitled to cancel all or any part of any order of the customer which remains unperformed in addition to and without prejudice to any other remedies and all amounts owing to the seller shall, whether or not due for payment, become immediately payable in the event that: any money payable to the seller becomes overdue, or in the seller’s opinion the customer will be unable to meet its
payments as they fall due; or
(A) the customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with the creditors, or makes an assignment for the benefit of its creditors; or
(B) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the customer or any asset of the customer.
15. Extended terms
15.1 Should a direct debit be returned unpaid, full credit facilities will be revoked. The account will revert to payment via credit card or laser card. Credit account facilities will not be considered again for another 12 months.
15.2 Should a direct debit be returned unpaid, Finchmere will take payment from credit card details supplied by your company on previous orders. Finchmere is given the permission to keep on file these credit card details, in accordance with relevant credit card security legislation and credit card provider guidelines.
15.3 The Supplier shall not, whether during the term of the business relationship with the Company under this Agreement, or for a period of two years after the termination of the business relationship for any reason whatsoever, reproduce, copy or disclose, directly or indirectly, company, or confidential Information to any other person, firm, partnership, corporation or any other entity, except where required in the discharge of the Supplier’s duties in supplying the product and delivering the products to the Company’s customers where required by applicable law.